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Enclude is 10 years old! A great reason to celebrate…

Enclude were delighted to celebrate their 10th anniversary with clients, partner organisations, donors and family members at an event in Dublin’s Mansion House. The event was addressed by Senator Joan Freeman (founder of Pieta House), Dr Suzi Lyons (Health Research Board) and Ruairi McKiernan (Member of Council of State and Award Winning Social Entrepreneur).

Since it was founded by Ciaran Hayden and Eamon Stack in 2006, Enclude now has 22 staff (not all of whom were able to attend to be in the picture) and is the largest dedicated charity IT consultancy in Europe.

Christian Brady, Enclude consultant and experienced traditional musician, set the tone the event with some toe-tapping tunes.

Senator Joan Freeman, founder of Pieta House, and currently President/ CEO of Pieta House Inc. shared her insight into value of the information system designed for Pieta House by Enclude.

‘We could see from data that 48% of clients coming to our centres for across country were men. Our first response was ‘Wow, so we are one of few organisations in country that men come to’. But our IT system let us see deeper than that, and on closer analysis we realized most of the appointments were made by women. This key insight prompted our ‘Mind your Men’ mental health campaign.’

Dr Suzi Lyons, Senior Researcher, National Health Information Systems, Health Research Board receives the aggregated data from 60 addiction services across country which use a system that was designed by Enclude. She believes that ‘ eCASS is great example of eHealth, which is about bringing improved population wellbeing, health service efficiencies and economic opportunity through the use of technology enabled solutions”

Eamon shared some of his thoughts this morning on journey to date:

So why are we here? A story ..

Someone rang me up some time ago and said, “is that exclude?”. I said “Near enough but its ENCLUDE, ENCLUDE is about inclusion”. Inclusion is a value that has been chillingly challenge by seemingly excluding decisions of the electorates either side of this little island. This is the right time to emphasise our commitment to building an inclusive society.

Charities have the information about society, particularly about the victims of social failure, that no one else has. This information is trapped in heads and hearts and multiple bits of paper and multiple bits of technology in multiple charities. Enclude believes we can change the world through information liberation, through harvesting and harnessing this data, to focus on where change is most needed and where we can have most impact.

Over the past 10 years Enclude has gone from 2 to 22 staff, has worked with 1600 charities, in this information liberation revolution. Our core consultancy service is helping charities align their core work with the best IT to produce service delivery systems that have the highest impact. And, really significantly, aligning best practice with best IT that generates best of information to drive change. We help all sorts of services, homeless, mental health, youth and elderly, family services and child programs, we share our inclusion technology.

We have been blessed by the most incredible people and partners who have shown up in the most remarkable ways. People with extraordinary skills and generosity beyond belief. I feel so grateful to you.

This is only the beginning for us. We have a strategy that works, our inclusion technology, but our information liberation is far from complete in Ireland. And we are in Latin America and Africa awaits.’

Ruairí McKiernan, Member of Council of State and award winning Social Entrepreneur was our MC, ‘I used to think of Enclude as great place for cheap software. Now I realise there’s so much more than that. They are a gem of an organization, but still a relatively hidden one.’ Ruairí was in particular very supportive of vision of ‘information liberation’.

 

Enclude provide Tech Donations programme to Irish Charities as a partner of Techsoup Global, a US based non profit who coordinate the tech donations programme across the globe. Software from Microsoft, Google, Adobe, Cisco and other leading software companies is made available to registered charities at radically reduced rates.  Irish charities who accessed software through this programme made on average €6000 in savings last year.  Peter Lauffs, Senior Director of Network Development for, represented Techsoup at the Enclude 10 event. ‘We are excited about all the great progress you and Enclude have made (22 staff is amazing!) and wanted be present to celebrate with you.’

 

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PIETA HOUSE-CASE STUDY

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“Enclude allowed us to become professional, organized and streamlined in our service provision. It allowed us to gather information that would help us with future planning, and at the same time view what we had achieved in the past. I think so highly of Enclude that they are helping us with the startup project in New York”

Senator Joan Freeman, Founder and former CEO

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Challenge

There were a series of challenges that Enclude have helped Pieta address since 2009.

  • 2009 – Pieta House, then three years old, needs to collate data on its services
  • 2012 – Pieta House recruit a new in-house researcher, who needs to have data of sufficient quality to export to research and analytics package SPSS.
  • 2014- Darkness into Light Walks take off. 90,000 people taking part creates new demands for the information system
  • 2015 – Pieta House has multiple centres and ever-increasing demand for services. Need for more shared information on availability of therapists for emergency assessments
  • Pieta House goes international, establishing a centre in New York

Solutions

  1. The first Pieta House solution was designed, implemented and delivered in 2010, build on ShareSalesforce CRM.  Thanks to a generous grant from Salesforce Foundation, Pieta House was given 20 enterprise licenses of Salesforce worth €36,000 a year. The Pieta House CRM solution  provided Pieta House with client , assessment  and appointment records and a suite of reports that fulfilled the needs of this new national initiative.  The integrated two-way SMS system allowed direct communication with vulnerable clients and auto-reminders ensured high attendance rates at their important appointments.
  2. Salesforce CRM upgraded to meet the higher data standards.  The collaborative design work lasted three months and the solution has served Pieta ever since with excellent quality data.  Many of the national news stories on suicide, suicide ideation  and self-harm are sourced from this unique database.    Each year the number of Pieta House centres increased and the CRM was able to easily scale.  Having an online system allowed access from each centre with tight security.
  3. CRM was upgraded to handle the Darkness into Light data and the wider fundraising requirements of Pieta House.  Staff were trained and each year the generous participation of  90,000 people, all over the world, are added to the Pieta Fundraising CRM.  Ongoing relationship are built through regular contact and Pieta House is able to expand thanks to the generous donations of its supporters.
  4. The solution was the new calendar function of the  lightening user interface for Salesforce.  Clinical support staff in any centre can see all available therapists in a shared calendar and book an appointment directly from the calendar.
  5. So much was learned from the work at Pieta House in Ireland that the new system was mostly a copy of the Irish one.

Pieta House has grown in tandem with ENCLUDE.  It is a wonder story of charity to charity collaboration.  As Eamon Stack says “Pieta House is a model for how to manage client relationships and client information in the mental health sector.  It is a vital service to help Ireland deal with the awful national tragedy of suicide.  We are so proud to be associated with Pieta”.

Pieta House
6 Main Street Lower
Lucan
Co Dublin