Impact Story
How Enclude helped One Family grow internal skills with expert support
Talk to Enclude today about how our Membership Services can support your non-profit’s growth and impact
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The Challenge
One Family is Ireland’s national organisation for one-parent families.
One Family worked with Enclude to implement a Salesforce CRM solution in late 2021. Maggie stepped into the dedicated DPO & Data Controller role after the system had been in place for a couple of years. Internal processes and requirements had changed in that time, but the system hadn’t.
As with all organisations who use a CRM, the system may do all it needs to do at implementation, but to stay useful and relevant, the data and processes within need to be maintained in line with organisational changes.
The Solution
Maggie embarked on a project to review and refresh the system. This has resulted in a lot of changes, and the Enclude Membership Services team has been on hand to provide a sounding board, backup and expertise when it comes to more complex tasks and updates.
“I appreciate having the support of the Enclude Membership Services team…,” says Maggie, “I have the back-up of their experience, and I’m not left having to handle challenges completely on my own.”
One Family
The Impact
Using Membership Services has had multiple impacts on One Family including:
Future Proofing
Enclude were able to spot where a data anonymisation process was becoming too complex and likely to cause performance issues. Maggie worked with the Membership Services team to rework this and prevent future problems. The organisation now has a fully automated anonymisation flow providing peace of mind when it comes to GDPR compliance.
Resource Saving
Automating data anonymisation has saved around 2 weeks work each year. This work would have been delegated to the service delivery teams, who can now spend more time with clients and less time on admin.
Ongoing Training
Maggie highlighted that working with the Membership Services team means she’s always learning. If she has a problem, the team either talks her through the issue, or does the work and provides documentation she can learn from.
One Family has also worked closely with the wider Enclude team on other large, transformational projects.
The most recent of these focused on strengthening data protection and streamlining service evaluation processes. It did this through an overhaul of user permissions, and by the integration of service user surveys into the CRM.
This project not only modernised One Family’s internal systems but also created real, meaningful benefits for the families they work with. You can read more about this project and view a short video on One Family’s website.
About One Family
One Family is Ireland’s national organisation for one-parent families. They work with all types and members of one-parent families, to affect positive change and achieve equality and social inclusion for all one-parent families in Ireland.
Their services offer support to individual families through times of change and difficulty, as well as those experiencing an unplanned pregnancy. Services include workshops, parenting courses, play therapy, counselling and support for parents re-entering the workforce.
Talk to Enclude today about how our Membership Services can support your non-profit’s growth and impact
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