HelpDesk Support
With all the training in the world, we know queries and issues will still arise and our CRM HelpDesk Support team are available. Our team of experts are on hand to support you with practical, timely advice whenever challenges arise. Whether it’s a technical issue, a reporting need, or help exploring new functionality, they combine deep system knowledge with a supportive, approachable manner.
Save time
When your data is recorded consistently in one place, it’s easy to find the information you need.
Increase impact
Spend more time delivering and developing services and less time on administration.
Stay secure
Your data is stored securely, with the ability to apply permission levels to users and teams and track any changes.
Raise a case via our Members Portal and our expert team will be able to help
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Timely help from real experts
Whether experiencing log-in issues, needing a new report or dashboard, wanting to integrate a new function, or just feel like your CRM could be doing more for you, get in touch. Members can raise a case via our Members Portal and our team will be able to help.
“Any time I raise a case the team either helps me through the issue or will do the work and provide the documentation so that I can go away and learn for the next time. It means I’m always learning.”
Maggie Petroli
DPO & Data Coordinator
One Family
One Family
“You can’t put a price on having accessible support available, that has genuine experience of the sector in Ireland and all the challenges that entails.”
Why do clients like it?
Betty Quinlan, Cork Counselling Services explains: “The Enclude team are available, responsive and understanding – When you don’t have a huge IT knowledge base, to have access to experts in Ireland is a real advantage. Enclude have never shamed us for asking questions.”
What our clients say
“Enclude co-designed a solution with us, one that was secure, user-friendly, and tailored to our real needs.”
Zoe WellsNortheast Regional Manager 
“Working with Enclude has given us the confidence to review what we’re doing and use technology to improve our clients experience.”
Betty QuinlanAcademic Registrar 
“The Enclude team were patient, responsible and flexible. They were with us until everything was right.”
Aoibhie McCarthyArtistic Director 
“Enclude has helped us enormously in understanding how best to utilise the Salesforce platform to satisfy our organisation’s needs.”
Paul DietrichMS Readathon Manager 
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