A purpose-built system for Traveller services
eTrav was created by Enclude for Traveller Services. Developed in collaboration with Offaly Traveller Movement, Laois Traveller Action Group and Longford Community Resources, it was designed based upon specific sectoral requirements and work practices.
Best Practice
Using eTrav means you’re following and adhering to sector best practice. Whether in terms of data protection, client journeys or reporting.
Reliable Reporting
Relevant reports can be generated at the click of a button and based upon the latest information. Standardisation and anonymisation of data means reporting can be shared across services.
Community of Practice
Development of the system is meaningful and relevant, driven by the Community of Practice made up of Enclude clients from the sector.
What is it?
eTrav is a secure, sector-specific CRM system developed by Enclude in collaboration with Offaly Traveller Movement, Laois Traveller Action Group and Longford Community Resources.
The solution is packaged with training from Enclude, along with access to our excellent CRM Membership Service to provide ongoing support. It’s also scalable, meaning that as you grow, functionality can be added to ensure the system is always working hard for you.
Who needs it?
Any registered charity that provides Traveller services. They need to record and share information such as client contact details and staff diaries as well as manage, track and report on key activities and outcomes.
How does it work?
eTrav is a Salesforce configuration that was designed by Enclude specifically for Traveller Services. It allows services and projects to get a service relevant CRM up and running more quickly, and cost effectively.
The system allows users to do everything a standard CRM does (managing contacts, tasks, calendars, resources), PLUS record incoming and onward referrals, track and report on HSE KPIs, securely record confidential and sensitive information, Schedule and record attendance at group sessions and one-to-one interventions, record session notes and topics covered, outreach activities and more.
It does all this securely, allowing you to assign different levels of access to different users, ensuring your clients’ data is always protected and only available to those who need to see it.
Why do clients like it?
- It’s proven to work - eTrav allows users to record a typical client journey of a Traveller service, based upon best practice in the sector. This means the stages, process and data requirements are familiar.
- eTrav allows services to share critical client data between key workers working on different shifts, ensuring a seamless handover and continuous support to clients, which results in more effective client support.
- eTrav is set up to track and report HSE KPIs for Primary Health Care.
- Its reporting capabilities result in more compelling and successful funding applications based upon robust and relevant data.
- More detailed and up to date reporting – it enables services to easily and quickly generate reports and has the potential to allow cross service, county and country wide reporting.
- Clients are invited to be part of the growing eTrav Community of Practice. This group meets to reviewsand discuss challenges and changes within the sector, as well as discuss future eTrav functionality and development.
Find out more
eTrav was designed, and continues to be developed, specifically for Traveller Services hand-in-hand with the sector. Contact us to find out more.
What our clients say
“Enclude co-designed a solution with us, one that was secure, user-friendly, and tailored to our real needs.”
Zoe WellsNortheast Regional Manager 
“Working with Enclude has given us the confidence to review what we’re doing and use technology to improve our clients experience.”
Betty QuinlanAcademic Registrar 
“The Enclude team were patient, responsible and flexible. They were with us until everything was right.”
Aoibhie McCarthyArtistic Director 
“Enclude has helped us enormously in understanding how best to utilise the Salesforce platform to satisfy our organisation’s needs.”
Paul DietrichMS Readathon Manager 
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