eSAFE – Information Management Solution for Domestic Violence Services

The vision behind the project was to collaboratively develop an affordable client relationship management (CRM) system that will cater for a diversity of needs across the majority of domestic violence services, that will facilitate the streamlining of work and the development of high-quality data to inform service development and national policy.

eSAFE has been developed by Enclude in partnership with Safe Ireland and Quality Matters. Currently, 22 domestic violence services across Ireland are members of the eSafe Programme.

eSAFE clinics

eSAFE clinics are monthly meetings taking place on the first Wednesday of the month.  The meetings are open to System Admins and Managers of the services that completed their initial eSAFE training. The purpose of the clinics is to resolve any issues related to using eSAFE, exchange experiences and build Community of Practice.

If you are interested in attending, please contact Dorota O’Connor, eSAFE Programme Manager,

eSAFE User Guide

For all eSAFE users

  1. Introduction to eSAFE and system navigation
  2. Enquiries and Transfer to Client file
  3. Referrals
  4. Interventions
  5. Refuge and Safe House
  6. Initial and Full Assessment
  7. Safety Planning and Support Planning
  8. Group work
  9. Child specific work
  10. Consent to share information
  11. Complaints, Accidents/Incidents, Refusal of medical treatment
  12. Reports
  13. Changing file names

Dowlnoad all user guides in a zip folder

For System Admins

  1. User set up
  2. Programme, Queues and Location set up
  3. Scheduling a weekly data export
  4. Resetting passwords
  5. Multi Factor Authentication – webinar slides
  6. Multi Factor Authentication – how to turn it on
  7. Multi Factor Authentication – guide for the users
  8. Recycle Bin – retrieving accidentally deleted records
  9. Editing the Home Page Dashboard
  10. Prevent a standard user from deleting records

Other Resources

  1.  eSAFE FAQs
  2. eSAFE Guide to System Terms and Sections
  3. Dealing with Refuge requests flowchart
  4. Quick guide to eSAFE securtiy features
  5. Early implementation phase feedback procedure

eSAFE videos

1. Introduction to Groupwork.

Click here to download from Vimeo.

2.Duplicate management

Click here to download from Vimeo.

3. TUSLA weekly reports dashboard

Click here to download from Vimeo.

eSAFE Training

Click here to see upcoming training opportunities

eSAFE new releases

We continue working with domestic violence services on improving eSafe. Click here to find out what’s new in each package release.

eSAFE Forms

These are the paper form templates which can be used alongside eSafe

  1. New Enquiry
  2. Contact form
  3. Internal Referral
  4. Full Assessment
  5. Initial Assessment
  6. Support Plan Objectives
  7. Court Order
  8. New Accident or Incident
  9. Complaint
  10. Consent to share information

Download eSAFE forms in a zip folder