eSAFE – Information Management Solution for Domestic Violence Services

The vision behind the project was to collaboratively develop an affordable client relationship management (CRM) system that will cater for a diversity of needs across the majority of domestic violence services, that will facilitate the streamlining of work and the development of high-quality data to inform service development and national policy.

eSAFE has been developed by Enclude in partnership with Safe Ireland and Quality Matters. Currently, 19 domestic violence services across Ireland are members of the eSafe Programme.

eSAFE clinics

eSAFE clinics are weekly meetings taking place on Wednesdays at 11 am.  The meetings are open to System Admins and Managers of the services that completed their initial eSAFE training. The purpose of the clinics is to resolve any issues related to using eSAFE, exchange experiences and build Community of Practice.

Upcoming eSAFE clinic dates: 24th November, 1st December, 8th December, 15th December.

If you are interested in attending, please contact Dorota O’Connor, eSAFE Programme Manager, [email protected]

eSAFE User Guide

For all eSAFE users

  1. Introduction to eSAFE and system navigation
  2. Enquiries and Transfer to Client file
  3. Referrals
  4. Interventions
  5. Refuge and Safe House
  6. Initial and Full Assessment
  7. Safety Planning and Support Planning
  8. Group work
  9. Child specific work
  10. Consent to share information
  11. Complaints, Accidents/Incidents, Refusal of medical treatment
  12. Reports
  13. Changing file names

For System Admins

  1. User set up
  2. Programme and Location set up

Other Resources

  1.  eSAFE FAQs
  2. eSAFE Guide to System Terms and Sections

eSAFE Training

Click here to see upcoming training opportunities

How does eSAFE keep your data secure? 

Download a quick guide to eSAFE securtiy features