A secure solution for Domestic Violence services
eSafe was created by Enclude for the Domestic Violence sector. Developed in collaboration with Quality Matters, Safe Ireland and 16 Irish Domestic Violence services, it was designed based on sectoral best practice.
Best Practice
Using eSafe means you’re following and adhering to sector best practice. Whether in terms of data protection, client journeys or reporting.
Reliable Reporting
Relevant reports can be generated at the click of a button and based upon the latest information. Standardisation and anonymisation of data means reporting can be shared across services.
Community of Practice
Development of the system is meaningful and relevant, driven by the Community of Practice made up of Enclude clients from the sector.
What is it?
eSafe is a secure, sector-specific CRM system developed by Enclude in collaboration with Safe Ireland, Quality Matters, and 16 Irish domestic violence services. Built on best practice, eSafe supports frontline services in managing sensitive client data with consistency and care. Using eSafe facilitates consistency around language and processes, in both an individual organisation and the broader sector.
The solution is packaged with training from Enclude, along with access to our excellent CRM Membership Service to provide ongoing support. It’s also scalable, meaning that as you grow, functionality can be added to ensure the system is always working hard for you.
Who needs it?
Any registered charity that provides services to support those experiencing domestic violence, whether support or residential services.
They need to record and share information such as client contact details and staff diaries as well as manage, track and report on referrals, assessments and care plans. They have complex reporting and compliance requirements. It provides a single source of data as well as extensive reporting capabilities, including charts, graphs and more.
How does it work?
eSafe is a Salesforce configuration that was designed by Enclude specifically for the Irish domestic violence sector. It allows services and projects to get a service relevant CRM up and running more quickly, and cost effectively.
The system allows users to do everything a standard CRM does (managing contacts, tasks, calendars, resources), PLUS record incoming and onward referrals including child protection notifications to Tusla, securely record confidential and sensitive information, schedule and register attendance at group sessions and one-to-one interventions, record session notes, helpline calls, requests for refuge, court accompaniments, court orders and more.
It does all this securely, allowing you to assign different levels of access to different users, ensuring your service users data is always protected and only available to those who need to see it.
“It has been transformational. The system has helped right across the service from data collection, sound information for hand overs and a great resource for case management and staff performance.”
eSafe Client
Why do clients like it?
- It’s easier and quicker to record and review information about an individual or family and services can be confident this information is secure.
- The structure drives consistency in information recording and reporting.
- It has led to more effective and impactful support given to clients – having information stored centrally means those that need access to client information have it, clients aren’t asked to repeat things, and staff can more quickly identify both previous and current client interactions, needs and interventions.
- More detailed and up to date reporting – it enables services to easily and quickly generate reports and has the potential to allow cross service, county and country wide reporting.
- Clients are invited to be part of the active eSafe Community of Practice. This group meets to review and discuss challenges and changes within the sector, as well as discuss future eSafe functionality and development.
Find out more
eSafe was designed, and continues to be developed, specifically for the Irish Domestic Violence sector, hand-in-hand with the sector. Contact us to find out more.
What our clients say
“Enclude co-designed a solution with us, one that was secure, user-friendly, and tailored to our real needs.”
Zoe WellsNortheast Regional Manager 
“Working with Enclude has given us the confidence to review what we’re doing and use technology to improve our clients experience.”
Betty QuinlanAcademic Registrar 
“The Enclude team were patient, responsible and flexible. They were with us until everything was right.”
Aoibhie McCarthyArtistic Director 
“Enclude has helped us enormously in understanding how best to utilise the Salesforce platform to satisfy our organisation’s needs.”
Paul DietrichMS Readathon Manager 
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