eSAFE – Information Management Solution for Domestic Violence Services
The vision behind the project was to collaboratively develop an affordable client relationship management (CRM) system that will cater for a diversity of needs in domestic violence services. eSAFE aims to streamline work and the develop high-quality data to inform service development and national policy.
eSAFE has been developed by Enclude in partnership with Safe Ireland and Quality Matters. Currently, 25 domestic violence services across Ireland are members of the eSafe Programme.
eSAFE clinics
eSAFE clinics are monthly meetings for eSAFE system administrators. The purpose of the clinics is to resolve any issues related to using eSAFE, exchange experiences and build Community of Practice. Next clinics will be taking place on 14th June.
eSAFE User Guide
For all eSAFE users
- Introduction to eSAFE and system navigation updated
- Enquiries and Transfer to Client file updated
- Referrals updated
- Interventions updated
- Refuge and Safe House updated
- Initial and Full Assessment
- Safety Planning and Support Planning updated
- Court Oders and Court Accompaniments updated
- Group work
- Child specific work
- Consent to share information
- Complaints, Accidents/Incidents, Refusal of medical treatment
- Reports updated
- Changing file names
- Recording multiple abusers NEW
- Multi-client meetings NEW
- Training and awareness NEW
For System Admins
- User set up
- Programme, Queues and Location set up
- Scheduling a weekly data export
- Resetting passwords
- Multi Factor Authentication – webinar slides
- Multi Factor Authentication – how to turn it on
- Multi Factor Authentication – guide for the users
- Recycle Bin – retrieving accidentally deleted records
- Editing the Home Page Dashboard
- Prevent a standard user from deleting records
- Updating picklist (Outcome of Refuge Request example) NEW
- How to switch on enhanced domains NEW
- Using data quality dashboard NEW
- File audit – examples of records and indicators NEW
- Refuge room allocation and occupancy – link to recap session 7.04.2022 NEW
Other Resources
- eSAFE Guide to System Terms and Sections
- Dealing with Refuge requests flowchart
- Quick guide to eSAFE securtiy features
- Early implementation phase feedback procedure
- Support Plan Objectives for eSAFE users slides
eSAFE videos
1. Introduction to Groupwork.
Click here to download from Vimeo.
2.Duplicate management
Click here to download from Vimeo.
3. TUSLA weekly reports dashboard
Click here to download from Vimeo.
eSAFE Training
Click here to see upcoming training opportunities
eSAFE new releases
We continue working with domestic violence services on improving eSafe. Click here to find out what’s new in each package release.
eSAFE Forms
These are the paper form templates which can be used alongside eSafe
- New Enquiry
- Contact form
- Internal Referral
- Full Assessment
- Initial Assessment
- Support Plan Objectives
- Court Order
- New Accident or Incident
- Complaint
- Consent to share information
Download eSAFE forms in a zip folder