Client Services Administrator

We wish to recruit a part-time (mornings/flexible) Client Services Administrator. The successful candidate will work as part of a supportive team, with great opportunities for learning and development.

We are looking for someone who will be the first point of contact for current and potential clients.  They should have excellent customer service, communication, and administration skills.

They will:

  • Be the first point of contact on all incoming calls, recording and updating leads and contact information.
  • Under the direction of the Office Manager, administrate the Enclude TechSoup programmes including-
  • Registration and validation of non-profits.
  • Advising callers of all products available to them from TechSoup and supporting them in selecting the correct product choices and offers.
  • Responding to all queries.
  • Validation of non-profits.
  • Administer the Microsoft CSP Programme.
  • Provide PA Assistance to the Management Team.
  • Manage the multiple company email addresses and respond promptly to all emails.
  • Perform general office duties, including-
    • Managing all incoming post.
    • Provide administrative support to other Enclude staff.

Candidates should be able to work well as part of a team, and should have-

  • Strong customer focus with excellent communication skills.
  • Experience with updating databases or CRMs.
  • Experience in and affinity with the non-profit sector.
  • Be a strong team player.
  • Good attention to detail.
  • CRM, Microsoft365, website and helpdesk experience.

Applications should be made by emailing, attaching an updated Curriculum Vitae.

Closing date for applications is 24th March 2022

Enclude is an Equal Opportunities Employer