Vacancy – Client Services Administrator

We wish to recruit a full/part-time Client Services Administrator for an initial one-year contract. The successful candidate will work as part of a supportive team, with great opportunities for learning and development.

We are looking for someone who will be the first point of contact for current and potential clients.  They should have excellent customer service, communication and administration skills.

They will:

  • Be the first point of contact on all incoming calls, recording and updating leads and contact information.
  • Under the direction of the Office Manager, administrate the Enclude TechSoup programmes including
  • Registration and validation of non-profits.
  • Advising callers of all products available to them from TechSoup and supporting them in selecting the correct product choices and offers.
  • Updating orders on receipt of payment
  • Processing credit card receipts
  • Responding to all queries
  • Validation of non-profits
  • Administer the Microsoft CSP Programme
  • Perform administrative marketing tasks
  • Provide PA Assistance to the Management Team
  • Manage the multiple company email addresses and respond promptly to all emails
  • Perform general office duties, including
    • Managing all incoming post.
    • Ordering stationery
    • Managing the phone system
    • Provide administrative support to other Enclude Staff

Candidates should be able to work well as part of a team, and should have

  • Strong customer focus with excellent communication skills
  • Experience with updating databases or CRMs
  • Affinity with the non-profit sector
  • Be a strong team player
  • Good attention to detail
  • CRM, Office365, website and helpdesk experience

HR and/or Marketing Skills an advantage

Applications for this position should be made by email, attaching an updated Curriculum Vitae, to [email protected]

Closing date for applications is Monday 5th October 2020

Enclude is an Equal Opportunities Employer

Eamon Stack

Eamon Stack - CEO

Founder and Former CEO

Eamon Stack is a software engineer with 30 years of development experience in the charity sector. In 2006 he co-founded ENCLUDE as he felt strongly about reducing the digital divide that was apparent in Irish society. Since then, he has helped hundreds of charities achieve their mission.

Patricia Higgins

Patricia Higgins - Programme Manager

Patricia Higgins is an Economics Graduate, with a M.A. in Non-Profit Management. She previously undertook System Analysis while working as a Management Consultant, before moving into the charity sector. Since then, she has gained 15 years’ experience in a variety of leadership roles, including National Youth Coordinator for Edmund Rice Centre and Manager of Canal Communities Intercultural Centre. She has also lectured in Non-Profit Economics at a Master’s degree level.

Diane Colgan

Diane Colgan - Office & Marketing Manage

Diane Colgan has a BA in Business Studies specialising in Marketing and Languages. She has worked in the private and public sector mentoring organisations and providing management support in the Social Economy sector as well as training in the Enterprise sector. She is certified in Training and Continuing Education, P.R. and Digital Marketing.

Beatrice

Helpdesk Support

Beatrice Reilly has experience of working both in business and in a voluntary capacity in Parishes in Dublin. She is a Qualified Financial Advisor and has undertaken a variety of roles in the Financial Services industry supporting web based applications and working on a variety of data bases. She has over twenty years experience in a number of customer centered roles in Zurich Insurance and AIB, resolving complaints and assisting in the adoption of new technology. More recently she has worked as a Senior Medical Administrator in VHI. Beatrice is currently a member of the Baptism and RCIA Teams in Donaghmede Parish.

Dariusz Hanuszewicz

Trainee Consultant

Dariusz’s first contact with Enclude was a six-month internship while studying Computing at National College of Ireland. During that time Dariusz was mainly fulfilling role of Trainee System Administrator, while learning many aspects of work in Not for Profit IT organisation. After finishing college Dariusz decided to come back to the company and take up a role of Trainee Consultant in Enclude Support Team. Dariusz has digital multimedia and graphic design background, as well as technical knowledge and experience in networking and systems maintenance.

Easing the burden of Admin for Community Workers – Enclude join in the debate

Easing the burden of Admin for Community Workers– Enclude join in the debate

Changing Ireland published a cartoon, on page 13, of recent edition, entitled ‘ Community Work sometimes involves a little admin’ .  The cartoon shows a worker spending years completing admin for the SICAP ( Social Inclusion and Activation Programme).

We in Enclude passionately believe it doesn’t have to be like that. Here is response, printed in subsequent edition, from Eamon Stack, CEO of Enclude

We in ‘Enclude’ were struck by the cartoon in the last edition of ‘Changing Ireland’ which showed a community worker toiling endlessly in front of a computer screen to address the reporting needs of funders. It doesn’t have to be so! ‘Enclude’ is currently working with partnership companies in Dublin to design an information management system that will remove some of the drudgery they are experiencing at present. The system will:

• Manage their interactions with people they serve through the Social Inclusion and Community Activation Programme (SICAP);

• Assist with reporting to IRIS (a system used by community workers nationwide involved in SICAP);

• Track interventions made that are not currently recognised by SICAP categories.

In the past we’ve done similar work in the addiction services area, working with the HSE and projects to develop custom-made client care and staff management system. A recent evaluation conducted with the addiction services shows that the system is helping them to generate savings in staff and management time – by cutting out duplication and reducing time spent on administration – worth almost €50,000 per year on average (or 285 working days per year). Addiction services reported that they also saved 89 working days of managers’ and administrators’ working time each year. There was also an annual saving of €18,000 on software licences.

The new system also helped to improve the quality of data available to manage interactions with clients as well as the data available to meet funders’ reporting requirements. Lisa Gavillet, Development Worker with the North Eastern Regional Drugs Task Force told us that: “Our eCASS system has given us a way to record and report on actual contact time, outcomes and progression of clients from a service perspective. This then feeds into a larger statistical gathering exercise providing timely and relevant information to funders and policy makers.”

Turas – Their experience with Enclude

The Canal Communities Training Programme, aka TURAS, is a rehabilitative education and training programme for stabilised drug users. Trevor Keogh, manager, said Enclude’s ‘eCASS’ system helped them support their people to engage more effectively with their care plans and with getting into, or back to, work. “This has really supported client engagement. For example, because of eCASS, clients can now move between addiction services with much greater ease, and staff changes in our own service generate much less disruption than they did previously,” said Trevor. There are benefits for staff too

who have less paperwork to do than before. TURAS operates as a Community Employment Scheme funded and supported by The Dept. of Social Protection, the HSE, the local Education & Training Board and the Canal Communities Local Drugs Task Force.