relationships

CLIENT RELATIONSHIP MANAGEMENT

Relationships are fundamental to charities and therefore CRM systems should be at the heart of a client service.

In comparison to traditional databases they are easy to configure and customise to particular organisational needs.

When these systems are delivered online (or in the ‘cloud’), they can take away the need for servers, backup systems, support staff and allow your information to be stored at the highest certified level of security.

OUR CRM OFFERINGS & SUPPORT

salesforce
The Power of Us programme run by the Salesforce.com Foundation enables charities to avail of 10 donated Enterprise Edition licenses that are valued at over €18,000 per year. The Salesforce CRM apps and platform can be connected to Microsoft Office and Windows.
Read more
dynamics
Dynamics can be configured to support a range of management processes that are typical of charities, such as clients, membership, fundraising, communications, campaigns, projects and HR functions. Microsoft offers the product through the ENCLUDEit Technology Donations Programme.
Read more
crm
There are several benefits to becoming a member of ENCLUDE’s CRM Programme.  It allows charities to receive face-to-face training, access dedicated systems support, make minor system amendments as their operational requirements change and future planning.
Read more